Cancellation & Refund Policy

1. The cancellation terms for your rate apply

Cancellation and refund conditions can vary according to the property, room type, dates, rate plan, promotion and booking channel. The specific conditions displayed when you book and included in your confirmation are the terms that apply to your reservation.

2. How to cancel or change a direct booking

For a reservation made directly with Hotel Prince or Hotel Prince Residency, contact the relevant property as soon as possible and provide the booking name, stay dates and confirmation details. We will advise you of the options available under your booked rate.

3. Third-party bookings

If you booked through an online travel agency, travel agent, corporate booking service or another third party, changes and cancellations normally need to be requested through that same booking channel. That provider’s cancellation and refund process may apply.

4. Non-refundable or restricted rates

Some promotional, advance-purchase or special rates may be non-refundable or may allow only limited changes. Any such restriction will be stated in the applicable booking conditions before confirmation.

5. No-shows and early departure

If a guest does not arrive for a confirmed reservation, or leaves before the confirmed departure date, charges may apply according to the booked rate and reservation terms.

6. Refund timing

When a refund is approved, the hotel will initiate it through the appropriate payment method or booking channel. The time taken for the amount to appear may also depend on banks, card networks, payment providers or third-party booking platforms.

7. Exceptional circumstances

Where unusual circumstances affect travel or hotel operations, please contact us. Any waiver, date change, credit or refund outside the booked terms is considered according to the circumstances, applicable law and the reservation conditions.