1. About this policy
This Privacy Policy explains how Hotel Prince and Hotel Prince Residency (together, “we”, “us” or “our”) may collect, use and protect personal information when you visit this website, contact us, make an enquiry, or arrange a stay.
2. Information we may collect
Depending on how you interact with us, we may receive information such as your name, phone number, email address, stay dates, room preferences, number of guests, messages sent to us, and information needed to manage a reservation.
Where a booking is completed through a third-party booking engine or payment provider, that provider may collect additional booking or payment information under its own privacy terms.
3. How we use information
- To respond to enquiries and booking requests.
- To manage reservations, stays, guest requests and service communications.
- To maintain the security and proper operation of our website and services.
- To meet legal, accounting, regulatory or safety requirements that apply to hotel operations.
- To improve our guest experience and website.
4. Sharing of information
We do not sell personal information. We may share information with service providers that help us operate the hotel, website, communications, booking systems or payments, and with authorities where disclosure is required by law.
5. Cookies and website data
This website may use basic technical data needed for website performance, security or analytics. If third-party booking, maps, social media or other services are opened from our website, those services may use their own cookies or tracking technologies.
6. Data retention and security
We keep information only for as long as reasonably required for the purpose for which it was collected, including operational, legal and accounting needs. We use reasonable safeguards designed to protect information, although no internet transmission or storage method can be guaranteed to be completely secure.
7. Your choices
You may contact us to ask about personal information you have provided to us, request correction of inaccurate information, or make another privacy-related request. Some records may need to be retained where required by law or for legitimate hotel business purposes.
8. Contact us
For privacy questions, contact info@hotelprinceonline.com or call +91 96384 31360. For Hotel Prince Residency, email residency@hotelprinceonline.com.