1. Arrival and departure
Check-in and check-out arrangements are communicated with your reservation or by the relevant property. If you expect to arrive late, require an early arrival, or need a later departure, please contact the hotel in advance. Requests are subject to availability and may involve additional charges.
2. Identification and registration
Guests may be asked to provide valid identification and complete registration information as required under applicable laws and hotel procedures. International guests should carry the travel and identification documents required by law.
3. Occupancy and visitors
Room occupancy must remain within the limits applicable to the room and reservation. Please advise the hotel in advance about additional guests, children, visitors or special sleeping arrangements so the team can confirm what is permitted and any applicable charges.
4. Children and extra beds
Availability of extra beds, child arrangements and related charges can vary by room type and booking. Please confirm requirements before arrival.
5. Smoking, safety and conduct
Guests must follow property signage, fire and safety instructions, applicable law, and reasonable directions from hotel staff. Smoking is permitted only where the property designates it as allowed. Behaviour that endangers people or property, causes serious disturbance, or violates the law may result in appropriate action by the hotel.
6. Property damage and belongings
Guests may be responsible for damage caused by them or members of their party, subject to applicable law. Guests should take reasonable care of personal belongings and contact reception promptly if an item is lost or misplaced.
7. Pets and special requirements
Please contact the chosen property before booking if you are travelling with a pet or have accessibility, dietary, medical or other special requirements. The hotel will confirm what can reasonably be accommodated.
8. Parking, facilities and services
Availability and conditions for parking, dining, banquet spaces, facilities and other services may change based on operations, maintenance, events, safety or local requirements. Please ask the hotel if a particular facility is important to your stay.
9. Booking-specific conditions
Rate plans and booking confirmations may contain additional conditions concerning deposits, cancellations, inclusions or occupancy. Those specific terms apply to that reservation.